customer service representative

4225.1

ISCO-08 4225 · URI ESCO ↗

Description

Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.

Traductions

customer service representative

représentant du service clients/représentante du service clients

Kundenbetreuer/Kundenbetreuerin

rappresentante del servizio clienti

Compétences essentielles (22)

perform multiple tasks at the same time unknown
customer service unknown
process customer orders unknown
listen actively unknown
apply knowledge of human behaviour unknown
process data unknown
process refunds unknown
keep records of customer interaction unknown
control of expenses unknown
provide customer follow-up services unknown
implement customer follow-up unknown
communicate with customers unknown
apply conflict management unknown
process order forms with customer's information unknown
prioritise tasks unknown
ensure customer focus unknown
have computer literacy unknown
provide information unknown
perform escalation procedure unknown
determine charges for customer services unknown
analyse problems for opportunities unknown
guarantee customer satisfaction unknown

Compétences optionnelles (13)

speak different languages unknown
upsell products unknown
contact customers unknown
consumer protection unknown
measure customer feedback unknown
facilitate official agreement unknown
carry out active selling unknown
perform data analysis unknown
use customer relationship management software unknown
e-commerce systems unknown
show diplomacy unknown
sales activities unknown
data mining methods unknown