gestion virtuelle

CONT: Cette entreprise de Toronto se spécialise dans la gestion virtuelle des centres d’appel et vend ses services à des entreprises comme [...]

CONT: VM promotes employee participation in systems design. In the past, computer experts made all major decisions regarding the acquisition of machines. The inclination of users to resist technology stemmed in part from the imposition of systems ill-suited to their needs. VM philosophy suggests that managers not impose systems upon users, but that they act as consultants who involve users in analyzing their own needs.